Last updated and effective as of May 29, 2015
Welcome to the FreseniusRx website (the “Site”). This Site is owned and operated by Fresenius
Medical Care Holdings, Inc. (d/b/a Fresenius Kidney Care North America) or one or more of its
direct or indirect affiliates (collectively, the “Company,” “we” or “us”).
We respect your privacy and are committed to protecting it through our compliance with this
describes the types of information we may collect from you or that you may provide when you
visit this Site and our practices for collecting, using, maintaining, protecting and disclosing that
commitment to safeguarding the privacy and security of information you provide.
information we collect from you through this Site in accordance with this Website Privacy
Policy. By accessing or using this Site, you consent to all actions taken by us with respect to
after we make changes is deemed to be acceptance of those changes, so please check this
1. APPLICATION OF THIS POLICY
e-mail, text and other electronic messages between you and this Site.
other means, including any other website operated by us or any third party.
our Notice of Privacy Practices which applies to our use and disclosure of certain
“Protected Health Information” (as that term is defined in our Notice of Privacy Practices),
that you may submit via this Site (which can be accessed by clicking here
make no representation that this Site is appropriate or available for use in locations outside of the
2. THIS SITE DOES NOT PROVIDE MEDICAL ADVICE
- THE CONTENTS OF THIS SITE (SUCH AS TEXT, GRAPHICS, IMAGES,
INFORMATION OBTAINED BY US FROM THIRD PARTY LICENSORS AND
OTHER MATERIAL CONTAINED ON THIS SITE) IS MADE AVAILABLE TO
YOU FOR INFORMATIONAL PURPOSES ONLY.
- THIS SITE DOES NOT PROVIDE MEDICAL DIAGNOSES OR
RECOMMENDATIONS REGARDING MEDICAL TREATMENT.
- THIS SITE AND THE CONTENT APPEARING ON THIS SITE ARE NOT
SUBSTITUTES FOR PROFESSIONAL MEDICAL ADVICE, DIAGNOSIS OR
- ALWAYS SEEK THE ADVICE OF YOUR PHYSICIAN OR OTHER
QUALIFIED HEALTH CARE PROVIDER WITH ANY QUESTIONS YOU MAY
HAVE REGARDING A MEDICAL CONDITION.
- NEVER DISREGARD MEDICAL ADVICE OR DELAY IN SEEKING IT
BECAUSE OF SOMETHING YOU HAVE READ ON THIS SITE.
- IN AN EMERGENCY, CALL 911 OR YOUR LOCAL EMERGENCY
- IN NO EVENT WILL WE BE LIABLE FOR ANY DECISION MADE
OR ACTION TAKEN IN RELIANCE UPON THE INFORMATION
PROVIDED THROUGH THIS SITE.
3. CHILDREN UNDER THE AGE OF 13
This Site is not intended or designed to attract children under the age of 13. We do not collect
personally identifiable information from any person we actually know is a child under the age of
13. If you are under the age of 13, do not use or provide any information on this Site or on or
through any of its features, register on this Site, use any of the interactive or public comment
features of this Site or provide any information about yourself to us, including your name,
address, telephone number, e-mail address or any screen name or user name you may use.
If we learn we have collected or received personal information from a child under the age of 13
without verification of parental consent, we will delete that information. If you believe we might
have any information from or about a child under the age of 13, please contact us by sending us
an e-mail stating your request to firstname.lastname@example.org or contacting us in writing at the
address provided below.
By using this Site, you represent and warrant that you meet all of the foregoing eligibility
requirements. If you do not meet all of these requirements, you must not access or use this Site.
4. INFORMATION WE COLLECT
We collect several different types of information from and about users of this Site, including:
- information that is about you but does not identify you individually (“Anonymous Information”); and
- Information by which you may be personally identified and is provided by you to
us in certain areas of our Site (“Personally Identifiable Information”).
We collect this information:
- directly from you when you provide it to us;
- automatically as you navigate through this Site (information collected
automatically may include usage details, IP addresses and information collected
through cookies, web beacons and other tracking technologies); and
- from third parties such as, for example, our business partners and affiliates.
5. ANONYMOUS INFORMATION
As you navigate through and interact with our Site, we automatically collect certain Anonymous
Information about your equipment, browsing actions and patterns, including details of your visits
to our Site, including traffic data, location data, and the resources that you access and use on this
Site, information about your computer and internet connection, including your IP address (a
unique string of numbers that is automatically assigned to your computer by your Internet
Service Provider), operating system and browser type.
The Anonymous Information we collect automatically is statistical data and does not identify any
individual. It helps us to administer and improve our Site and to deliver a better and more
personalized service by enabling us to estimate our audience size and usage patterns, store
information about your preferences, allowing us to customize our Site according to your
individual interests, speed up your searches and recognize you when you return to our Site. We
do not collect Personally Identifiable Information automatically, but we may tie this information
to personal information about you that we collect from other sources or you provide to us.
This Site is intended for use by residents of the United States only. The technologies we use for
the automatic collection of Anonymous Information may include:
- Cookies (or browser cookies). As is the case with many websites, our Site may
use a technology called “cookies” which are small data files that are downloaded
to tailor your visits to our Site to your individual preferences. We may also
contract with third party service providers who assign cookies to conduct site
data about Site traffic. Although most web browsers automatically accept
cookies, you can change your browser to prevent cookies or notify you whenever
you are sent a cookie. Cookies may be session-based cookies that are removed
after a user leaves a website or persistent cookies that are stored on a user’s
computer permanently or until the expiration date. Even without accepting a
cookie, you can still access most of the features on our Site. Users can delete
cookies via their browser settings.
- Flash Cookies. Certain features of our Site may use locally stored objects (or
Flash cookies) to collect and store information about your preferences and
navigation to, from and on our Site. Flash cookies are not managed by the same
browser settings as are used for browser cookies. For information about
managing your privacy and security settings for Flash cookies, see “Tracking
- Web Beacons. Pages of our Website and our e-mails may contain small
electronic files known as web beacons (also referred to as clear gifs, pixel tags
and single-pixel gifs) that permit the Company, for example, to count users who
have visited those pages or opened an e-mail and for other related website
statistics (for example, recording the popularity of certain website content and
verifying system and server integrity).
6. PERSONALLY IDENTIFIABLE INFORMATION
We collect Personally Identifiable Information directly from you when you provide it to us and
from third parties, for example, our business partners and affiliates. The Personally Identifiable
Information we collect on or through our Site may include:
- E-Mail Correspondence and Form Information. Scattered throughout this Site
are links or forms that can be used to contact us so you can comment, make a
complaint, make suggestions and ask questions, register to use our Site, post
material or request further services. We may also ask you for information when
you report a problem with our Site. Your email address is required on these forms
so we can answer your questions. We may put information from email on file,
but do not currently share, sell, license or transmit this information with third
parties without express authorization from you. By providing your email address,
you are requesting that we communicate with you in that manner. To withdraw
your request, or to unsubscribe, please contact us by sending us an e-mail stating
your request to email@example.com or contacting us in writing at the
address provided below.
- Newsletters and Other Communications. We may offer visitors to this Site the
opportunity to sign up to receive newsletters or other email communications from
this Site, at your own request. In order to sign up for these communications, we
may ask for contact information, such as name and email address. We also may
offer the opportunity for you to receive mailings from our business partners or
affiliates that we think may be of interest to you. FMCNA does not currently
share, sell, license or transmit this information to unaffiliated third parties unless
permitted by law or with express authorization from you. You can unsubscribe
from these communications at any time through the unsubscribe link in each
communication, contacting us via email at firstname.lastname@example.org or
contacting us in writing at the address provided below. For more information
about your opt out options, see “Advertisements and Opting Out” found in
- User Contributions and Submissions. This Site may contain message boards,
chat rooms, personal web pages or profiles, forums, bulletin boards or other
interactive features (collectively, “Interactive Features”) that allow users to
upload, post, submit, publish, display or transmit content or materials to other
users of this Site or other persons (collectively, “User Contributions and
Submissions”) on or through this Site. Your User Contributions and Submissions
are posted on this Site and transmitted to others at your own risk. Please be aware
that no security measures are perfect or impenetrable and that we cannot control
the actions of other users of this Site with whom you may choose to share your
User Contributions and Submissions. Therefore, we cannot and do not guarantee
that your User Contributions and Submissions will not be viewed by unauthorized
7. HOW WE USE INFORMATION YOU PROVIDE
The information you share with us may be used in a few ways:
- Anonymous Information: Anonymous Information is used internally for Site
administration, troubleshooting and to help improve the quality of this Site and its
design. We may share such aggregated, non-personally identifiable information,
such as demographics, without restriction, including with existing and prospective
third party business partners, researchers and advertisers. We never connect
Anonymous Information with Personally Identifiable Information.
- Personally Identifiable Information: We may disclose Personally Identifiable
Information that we collect or you provide as described in this Website Privacy
Policy. In all cases, however, we will only use or disclose your Personally
Identifiable Information as permitted by law and our agreements with you.
Personally Identifiable Information collected by us or provided to us through this
Site may be disclosed and used by us and our subsidiaries and affiliates as
- to our subsidiaries and affiliates;
- for purposes including administration of this Site;
- to notify you about changes to our Site or any products or services we
offer or provide though it;
- to allow you to participate in Interactive Features on our Site, and
communications with you.
- to contractors, service providers and other third parties we use to support
our business and who are bound by contractual obligations to keep
Personally Identifiable Information confidential and use it only for the
purposes for which we disclose it to them;
- to a buyer or other successor in the event of a merger, divestiture,
restructuring, reorganization, dissolution or other sale or transfer of some
or all of assets of us or our subsidiaries or affiliates, whether as a going
concern or as part of bankruptcy, liquidation or similar proceeding, in
which Personally Identifiable Information about our Site users is among
the assets transferred;
- to fulfill the purpose for which you provide it;
- for any other purpose disclosed by us when you provide the information;
- with your consent.
We may also disclose Personally Identifiable Information if we are required to do
so by law or we in good faith believe that such action is necessary to (a) comply
with any court order, law or legal process, including to respond to any
government or regulatory request; (b) protect and defend our rights and property;
(c) protect against misuse or unauthorized use of this Site; or (d) protect the
personal safety or property of our users or the public. Please note that we may not
provide you with notice prior to disclosure in such cases.
We may also disclose your Personally Identifiable Information to enforce or apply
including for billing and collection purposes.
8. ADVERTISEMENTS AND OPTING OUT
We support the right of our visitors to choose. We strive to provide you with choices regarding
the personal information you provide to us. We have created mechanisms to provide you with the
following control over your information:
- “Do Not Track” Signals. Some web browsers may transmit “do not track”
signals to the websites with which the browser communicates. We currently do
not take action in response to these signals. If and when a standard for responding
is established, we may revisit its policy on responding to these signals.
- Cookies/Tracking Technologies and Advertising. As mentioned above, we
of our website and services and we may also place web beacons on our site or in
our e-mails to measure the effectiveness of our email campaigns by identifying
the individuals who open or act upon an email message, when an email message
is opened, how many times an email message is forwarded, the type of software,
device, operating system and browser used to deliver the email and any URL
accessed through our email message. You may set your browser to refuse all or
some browser cookies, or to alert you when cookies are being sent. Please refer
to your browser Help instructions to learn more about cookies and other
technologies and how to manage their use. If you elect to refuse or delete
cookies, you will need to repeat this process if you use another computer, or
change browsers. The Network Advertising Initiative provides instructions and
information on how to opt out of communications:
http://www.networkadvertising.org/choices/. Users can use their browser settings
to decide whether to turn on and off cookies on this Site. To learn how you can
manage your Flash cookie settings, visit the Flash player settings page on
this Site may then be inaccessible or not function properly.
- Research and Analytics. We use Google Analytics to better understand how
visitors interact with our Site. This service provides Anonymous Information
including but not limited to data on where visitors came from, what actions they
took on our Site, and where visitors went when they left this Site. We use this
information to improve your experience when visiting our Site. Please click
http://www.google.com/analytics/learn/privacy.html to learn more about this
service and how to opt out of data collection by Google Analytics. We may also
work with other business partners to conduct research surveys in order to improve
the user experience on our site. We encourage you read the privacy statements of
these business partners to learn about their data practices.
- Disclosure of Your Information for Promotional Offers from the Company
and Third-Party Advertising. You will be given the right to opt out of receiving
any promotional materials about us whenever you are asked to provide Personally
Identifiable Information on this Site. If you do not want us to share your
Personally Identifiable Information with unaffiliated or non-agent third parties for
promotional purposes, you can opt out by checking the relevant box located on
the form on which we collect your data. You can also always opt out by logging
into this Site and adjusting your user preferences in your account profile by
checking or unchecking the relevant boxes or by sending us an e-mail stating your
request to email@example.com or contacting us in writing at the address
provided below, indicating that you no longer want to receive information relating
to this Site.
- We may use Anonymous Information we have collected from you to enable us to
display advertisements to our advertisers’ target audiences. Even though we do
not disclose your Personally Identifiable Information for these purposes without
your consent, if you click on or otherwise interact with an advertisement, the
advertiser may assume that you meet its target criteria and interact with you.
9. ACCESS AND CORRECTION
You have a right to know about the Personally Identifiable Information that we hold about you
and gathered through this Site, including the right to correct, amend or delete the information
that we have on file if it is incorrect. If you wish to exercise these rights please contact us by
sending us an e-mail stating your request to firstname.lastname@example.org or contacting us in
writing at the address provided below.
If you delete your User Contributions and Submissions from this Site, copies of your User
Contributions and Submissions may remain viewable in cached and archived pages, or might
have been copied or stored by other Site users. Proper access and use of information provided on
This Site incorporates safeguards designed to protect the security, integrity and privacy of the
Personally Identifiable Information we have collected. We have put in place reasonable
precautions to protect information from loss, misuse and alteration, including Secure Socket
Layer (SSL) technology. While on a secure page, the lock icon on the bottom of Web browsers
such as Microsoft Internet Explorer and Mozilla Firefox becomes locked, as opposed to
unlocked, or open, when you are just “surfing.”
The safety and security of your information also depends on you. Where we have given you (or
where you have chosen) a password for access to certain parts of our Site, you are responsible for
keeping this password confidential. We ask you not to share your password with anyone. We
urge you to be careful about giving out information in public areas of this Site like message
boards. The information you share in public areas may be viewed by any user of this Site.
Unfortunately, the transmission of information via the Internet is not completely secure.
Although we do our best to protect your personal information, we cannot guarantee the security
of your personal information transmitted to our Site. Any transmission of personal information
is at your own risk. We are not responsible for circumvention of any privacy settings or security
measures contained on this Site.
While we strive to protect your personal information, we cannot ensure or warrant the security of
any Personally Identifiable Information you transmit to us or through this Site. Once we receive
your transmission, we will use reasonable efforts to ensure its security on our internal systems.
Depending on the nature of the inquiry, your communication may be discarded or archived.
Please note that your email, like most, if not all, non-encrypted Internet communications, may be
accessed and viewed by other Internet users, without your knowledge and permission, while in
transit to us. For that reason, to protect your privacy, please do not use email to communicate
information to us that you consider sensitive or confidential. If you wish, you may contact us
instead via telephone at the numbers provided throughout our Site or at the address below.
11. EXTERNAL LINKS
This Site may provide links to various websites that we do not control. When you click on one
of these links, you will be transferred out of our Site and connected to the website of the
organization that you selected.
We are not responsible for the nature, quality or accuracy of the content or opinions expressed on
such websites, and such websites are not investigated, monitored or checked for quality,
accuracy or completeness by us.
Inclusion of any linked website on this Site does not imply or express an approval or
endorsement of the linked website by us, or of any of the content, opinions, products or services
provided on these websites. Even if an affiliation exists between our Site and a third-party
website, we exercise no control over linked sites.
Each of these linked sites maintains its own independent privacy and data collection policies and
procedures. While we expect our business partners and affiliates to respect the privacy of our
users, we cannot be responsible for the actions of third parties. If you visit a website that is
providing any personal information and whenever interacting with any website.
12. CONSENT AND MODIFICATIONS TO PRIVACY STATEMENT
This Site is controlled, operated and administered entirely within the United States. By using
outlined herein are not intended to and do not create any contractual or other legal rights in or on
behalf of any third party.
13. YOUR CALIFORNIA PRIVACY RIGHTS
Under California’s “Shine the Light” law, California residents who provide personal information
(as defined in the statute) in obtaining products or services for personal, family, or household use
are entitled to request and obtain from us once a calendar year a list of all third parties to which
we have disclosed any such personal information during the preceding year for direct marketing
purposes. If applicable, this information would include the categories of information and the
names and addresses of those businesses with which we shared any such information for the
immediately prior calendar year.
If you are a resident of the State of California and request information about how to exercise
your third party disclosure choices, please send a request to email@example.com with a
preference on how our response to your request should be sent.
effective upon being posted on this Site.
responsible for ensuring we have an up-to-date active and deliverable e-mail address for you, and
If we make material changes to how we treat our users’ Personally Identifiable Information, we
will notify you through a notice on this Site home page or by other reasonable means.
15. ACCOUNT REVISIONS, REVOKING AND DELETING PERSONAL INFORMATION
We welcome your questions, comments and all feedback pertaining to your privacy or any other
issue with regard to this Site.
At any time, you may ask us to cease any further use of your email address and direct us to
delete any Personally Identifiable Information you have supplied. Although it is not always
possible to remove or modify such information, we will make reasonable efforts to do so. We
cannot delete your Personally Identifiable Information except by also deleting your user account.
We may not accommodate a request to change information if we believe the change would
violate any law or legal requirement or cause the information to be incorrect. If you have given
us information for one of those third parties we mentioned above and we have already passed it
on, we may not be able to delete or change the information.
In the event that you have given us Personally Identifiable Information in the past and then have
second thoughts or want to update it, or if you have any other questions regarding this Website
firstname.lastname@example.org or by contacting us in writing at the address provided below:
1000 Corporate Centre Drive, Suite 400
Franklin, TN 37067
Copyright © 2015 Fresenius Kidney Care Holdings, Inc. All rights reserved.
Fresenius Kidney Care and FreseniusRx, the triangle logo and the FreseniusRx logo are
trademarks of Fresenius Kidney Care Holdings, Inc. or its affiliated companies. All other
trademarks are the property of their respective owners.